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TERMS AND CONDITIONS OF ZENTRO SAKRO - B2C CONSUMERS

1.- Previous information

These Terms and Conditions regulate the access and contracting by Users of the Services that the Platform www.zentrosakro.com (here and after “Platform”) owned by MASAJISTIKOS, S.L(here and after, “ZENTRO SAKRO”), with CIF B44858256, and registered office at Calle Santa Faz, 47, bajo comercial, 03501 Benidorm, Alicante, Spain.

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For the purposes of these Terms and Conditions, a Consumer/User shall be understood as any individual who, outside of their commercial, business, trade or profession, accesses the Platform for the purpose of private consumption.

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For any question, you can contact the following email address: info@zentrosakro.com or the phone number +34 611 631 942.

2.- Acceptance of the Terms and Conditions

Access to the Platform implies acceptance of these Terms and Conditions, as well as the different modifications and/or additional legal texts that ZENTRO SAKRO may include in the future.
 

By accepting the Terms and Conditions, the User undertakes to act at all times in accordance with the provisions established in the clauses of this legal text, which define the rights and obligations of ZENTRO SAKRO and the User regarding the relationship contractual that derives from the use of the services accessible through the Platform. These are the only Terms and Conditions applicable to the use of the Platform (without prejudice to the fact that particular conditions may exist for certain services) and replace any other conditions.
 

Access, registration, browsing, use, hosting and/or downloading of content and/or use of the Platform services by minors (under 18 years of age) is prohibited. By accepting these Terms and Conditions, the User declares to be over 18 years of age and have the legal capacity to contract and participate in the services offered through the Platform.

3.- Object

This Platform has been developed by ZENTRO SAKRO in order to create a space that allows the user to reserve and contract the different professional masseur services advertised by Professional Users (hereinafter, the "Services"), among others.

Regarding the type of massage provided, they will be those included in the Platform and described below, in no case will these massages have an erotic, sexual, or similar nature:

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The Services are aimed at consumer users (hereinafter, the "Users").

4.- Operation of the Platform and User Obligations

In order for Users to enjoy the Services offered through the Platform, they must take into account the following:
 

4.1. User Registration

To contract the Services made available to Users on the Platform, the Platform offers Users the possibility of creating an account through an online form that must be filled in with the data required therein.
 

ZENTRO SAKRO will facilitate the use of personal passwords to the User who registers as such on the Platform. These passwords will be used to access the services provided through the Platform.
 

Users will be fully responsible for the use of their User account. Consequently, Users are responsible for the proper custody and confidentiality of the Username and/or passwords that allow access to their account, and undertake not to assign their use to third parties, whether temporary or permanent, nor to allow its access to third parties.
 

By virtue of the foregoing, Users must immediately notify ZENTRO SAKRO via email (info@zentrosakro.com) of any improper use of their Username and/or password, due to circumstances such as theft , loss or unauthorized access to them, so that ZENTRO SAKRO can proceed to their cancellation or blocking and/or disabling as soon as the improper use of their User Account is established. As long as such facts are not communicated, ZENTRO SAKRO will be exempt from any liability that may arise from the improper use of User names or passwords by unauthorized third parties.

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Users assume all responsibility for the use they make of the Platform. The Platform can provide Users with access to a large amount of text, graphics, drawings, designs, photographs, multimedia content and information (hereinafter, the "Content") belonging to ZENTRO SAKRO or third parties.
 

The User undertakes, in general, to use the Platform diligently, in accordance with the law, morality, public order and the provisions of these Terms and Conditions, and must also refrain from using them in any way that may prevent , damage or deteriorate the normal operation and enjoyment of the Platform by users or that could injure or cause damage to the assets and rights of ZENTRO SAKRO, its suppliers, users or in general of any third party. Without limitation, Users agree not to use such Content or Services to:
 

  1. Make unauthorized or fraudulent use of the Platform;

  2. Access or attempted access to restricted resources of the Platform;

  3. Use the Platform for illicit, illegal and/or contrary to the provisions of these Terms and Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload or prevent the normal use or enjoyment of the platform;

  4. Causing damage to the Platform or third party systems;

  5. Introduce or spread computer viruses or any other physical or logical systems that may cause damage to the systems of ZENTRO SAKRO or third parties;

  6. Attempting to access, use and/or manipulate the data of ZENTRO SAKRO, of other Users or of third parties;

  7. Reproduce, copy, distribute, transform or modify the contents, allowing access to third parties through any form of public communication, unless you have the authorization of the holder of the corresponding rights or it is legally permitted;

  8. Obtain or try to obtain the contents by means or procedures other than those that, where appropriate, have been made available for this purpose;

  9. Attempting to access and/or use the email accounts of other Users and/or modify or manipulate their messages; and

  10. Users will not transmit their username and password to unauthorized third parties and will immediately inform ZENTRO SAKRO of the access of an unauthorized user.
     

In addition, Users agree to keep the information in their account accurate, complete and updated (name, surname, telephone number, email, etc.).

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In relation to the foregoing, ZENTRO SAKRO reserves the right to deny any attempt to access the Platform, block accounts, delete or modify content, or cancel the provision of Services in cases where there is an incorrect use of the Platform, and may also exercise all legal actions that may correspond, the User being responsible for the expenses that such acts may cause, as well as the damages caused.
 

4.2. User account

Once the User has created an access account to the Platform, they will have access to a profile where they can fill in their personal data, including their billing information and postal address.

 

The User guarantees that his data will be exact, current and truthful. In addition, you may cancel your account on the Platform at any time by following the instructions contained therein. The cancellation of the account by the User will lead to the elimination of the Services acquired through it.
 

4.3. Platform Operation

Once the User account is created, the User can access the variety of Services offered on the Platform, namely: Massage and chiropractic services offered by different professionals in different geographical areas, either at home or in centers authorized to carry out the Service (hereinafter, the "Services").
 

ZENTRO SAKRO informs the User that with respect to the Services offered on the Platform, ZENTRO SAKRO has an exclusively intermediary role. Therefore, its main and only task is the management of the reservation, but it does not grant guarantees of any kind regarding the quality, duration or satisfaction of the Services.
 

Since ZENTRO SAKRO is not responsible for the organization or execution of the Services offered through its Platform, the User must contact the Professional directly to raise any type of doubt or query regarding them.
 

4.4. User Conduct on the Platform

Users undertake to make lawful, diligent, honest and correct use of all the information or content they have access to through the Platform, and all of this under the principles of good faith and respecting current legislation and the Terms at all times. and Conditions.

In particular, but without limitation, any person who visits the Platform, as well as Users, must refrain from:
 

  1. Communicate data that is not true, exact, complete and/or updated, or provide the Platform with identifying data of another user or impersonate any person or identity.

  2. Use the Platform for fraudulent purposes, or related to criminal offenses or illegal activities of any kind.

  3. Neither maliciously nor intentionally cause damage or harm that may undermine or alter the Platform, nor will it introduce or spread computer viruses that may cause unauthorized alterations to the contents or systems that are part of the Platform. The User must not scan or test the vulnerability of any ZENTRO SAKRO system or network, or violate any security or authentication measures, as well as try to decipher or disassemble the software used by ZENTRO SAKRO to offer the services through the Platform.

  4. Use the Platform to send, use or reuse material or that contains information that is illegal, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening of any kind, or that violates copyrights, trademarks or confidentiality, privacy or any other right, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any unnecessary inconvenience or inconvenience.

  5. Download, send or distribute in any other way content or applications that may violate any legislation in force or that may infringe any right of any party.

  6. Do not send massive and/or repetitive messages to a plurality of people, or send email addresses of third parties without their consent.

  7. Use the tools that ZENTRO SAKRO makes available to Users for purposes other than merely informative.

  8. Promote or encourage third parties to carry out any of the above practices or contribute to it.

 

ZENTRO SAKRO will have the right to investigate and denounce any of the aforementioned behaviors in accordance with the Law, as well as to collaborate with the authorities in the investigation of said actions.


ZENTRO SAKRO reserves the right to deny any attempt to access the Platform or cancel the provision of Services in cases where there is an incorrect use of the Platform.
 

In particular, ZENTRO SAKRO reserves the right of admission and exclusion from its Platform. Any User who does not comply with the rules contained in these conditions may be excluded from the Platform.
 

ZENTRO SAKRO undertakes to offer all the necessary support to the User to reach a quick and satisfactory solution to the incident, as well as undertakes to withdraw any advertisement published on its Platform whose content violates the applicable laws at the time the who is aware of its existence.

5.- Availability of Services

The Services offered on the Platform may be subject to availability in accordance with the instructions of the responsible Professional User. ZENTRO SAKRO constantly and automatically updates the Platform to guarantee the maximum correspondence between the real availability of the Services and the information available in this regard on the Platform.
 

However, ZENTRO SAKRO will have the power to cancel a reservation in case of unavailability of the Services selected by the User, in which case ZENTRO SAKRO will inform the User by email that the reservation could not be processed, detailing the reasons why. which the User will not be able to enjoy this.

6.- Changes and Cancellation of Services

In accordance with section a) of article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (in here and after, "Consumers and Users Law"), users may withdraw or request changes regarding the Services that have not begun to be executed within a period of 14 days from the Confirmation of the same. This being the case, the cancellation or modification of the service must be communicated within the following 14 days to the following addresses:

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In the event that the User wishes to request a change of the contracted Service, the contracted Service will be changed for another of a similar category and identical amount, provided by the same Contracted Professional subject to the Professional's availability and provided that this has been communicated sufficiently in advance.
 

In the event that the User wishes to cancel the contracted Service, they must communicate it within a period of 14 days from the time the reservation was made and before said Service has been provided, in order to proceed to reimburse the User using the same payment method used for the pay.

9.- Exclusion of liability

ZENTRO SAKRO acts as an intermediary with respect to the Services advertised and contracted through its Platform. This being the case, the services provided depend exclusively on the Professionals, whose identity will be available to the user in the description of the Service.

ZENTRO SAKRO does not hold the status of employer with respect to the professionals of the Services offered. Therefore, ZENTRO SAKRO does not know the level of qualification, skill, aptitude or suitability of the professionals to provide the offered massage services.
 

However, and prior to the publication of the offers by the Professionals, they accept the terms and conditions of the platform where they claim to have sufficient studies to provide the services offered with the utmost diligence and guarantee required, being solely responsible for the correct provision of the service and assuming the pertinent responsibilities.
 

By virtue of the foregoing, ZENTRO SAKRO does not grant any guarantee regarding the quality, time or any other variable related to the Services offered through its platform, nor is it responsible, in any case, for damages of any nature. that could derive from the contracting of the same by the Users.

10.- Intellectual and Industrial Property

All rights to the content, design and source code of this Platform and, in particular, including, but not limited to, all rights to the photographs, images, texts, logos, designs, trademarks, trade names, data that is included in the Platform and any other intellectual and industrial property rights are owned by ZENTRO SAKRO, or by third parties that have expressly authorized ZENTRO SAKRO to use them on its Platform.
 

For this reason and by virtue of the provisions of Royal Legislative Decree 1/1996, of April 12, which approves the consolidated text of the Intellectual Property Law, regularizing, clarifying and harmonizing the legal provisions in force on the matter (in here and after, "Intellectual Property Law"), as well as in Law 17/2001, of December 7, on Trademarks and the complementary legislation on intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution is expressly prohibited. , public communication, including the way it is made available, of all or part of the contents of the Platform, in any support and by any technical means, unless expressly authorized in writing by ZENTRO SAKRO.
 

Specifically, and by virtue of the provisions of national, European and international regulations on intellectual property, the use of all or part of the contents of this website and specifically the content produced by ZENTRO SAKRO, for commercial purposes, is expressly prohibited. , in any support and by any technical means, without the authorization of ZENTRO SAKRO.
 

The User agrees to respect the Intellectual and Industrial Property rights owned by ZENTRO SAKRO. The User must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the ZENTRO SAKRO Platform.
 

ZENTRO SAKRO does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the Platform, and in no case will it be understood that the access and navigation of the Users implies a resignation , transmission, license or total or partial assignment of said rights by ZENTRO SAKRO.
 

Any use of these contents not previously authorized by ZENTRO SAKRO will be considered a serious breach of intellectual or industrial property rights and will give rise to the legally established responsibilities.

11.- Protection of personal data

ZENTRO SAKRO guarantees the security and confidentiality of the personal data that Users provide in compliance with the provisions of Regulation 2016/679 of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data. and the free circulation of these data (hereinafter, "RGPD") and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (hereinafter, "LOPDGDD")
 

In this sense, Users are informed that, in terms of privacy and protection of their personal data, they can exercise the following rights:

 

  1. Access your personal data;

  2. request the rectification of any inaccurate data;

  3. request the deletion of your data;

  4. request that the processing of your data be limited;

  5. oppose the processing of your data;

  6. exercise your right to be forgotten; and

  7. request the portability of your data. Likewise, Users will have the right not to be subject to decisions based solely on automated data processing.

 

The User can exercise all these rights at the email address @ indicating the reason for his request and providing a copy of his D.N.I.

 

Notwithstanding the foregoing, to know all the details about the processing of personal data carried out by ZENTRO SAKRO, the User can find the privacy policy at the following link: Privacy Police.

12.- Modifications

The information that appears on this Platform is current on the date of its last update. ZENTRO SAKRO reserves the right to update, modify or delete the information on this Platform, as well as these Terms and Conditions, the privacy policy or any other information.

 

The entry into force of the modifications of the terms and conditions will take place from the moment of their publication on this Platform.

13.- Safeguard clause

All the clauses or extremes of these conditions of use must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared null by judicial sentence or final arbitration resolution. The affected clause or clauses will be replaced by another or others that preserve the effects pursued by the conditions of use.

14.- Jurisdiction 

In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, expressly waiving any other jurisdiction, the parties are submitted to the Courts and Tribunals of the User's place of residence.

15.- Extrajudicial dispute resolution

By virtue of the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online consumer disputes, the Platform informs that, in the event of dispute, the User residing in the European Union may go to the "Online Dispute Resolution Platform" developed by the European Commission, in order to try to resolve out of court any dispute arising from the existing contractual relationship between the parties.
 

If you wish to access the "Online Conflict Resolution Platform" you can do so through the following link: http://ec.europa.eu/consumers/odr/.
 

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